Contact
Talk to the people who run the bot.
Discord for anything quick, email when it needs a paper trail.
Discordcommunity server
#support — questions. It is public, so the answer stays findable.#bug-reports — something looks broken. One post per problem.#open-a-ticket — anything about your own account. It opens a private channel with the team.
X@risbot_io
Releases, incidents, and anything worth saying in public. You can message us there too, though anything about your own account belongs in a Discord ticket.
Emailemail
support@risbot.ioaccounts, billing, refunds
social@risbot.iopartnerships, press
Never share an API key or secret: not in a channel, a ticket, a screenshot or a DM. Nobody from Risbot will ask for one, and nobody from Risbot will message you first.
Send us a messageGoes straight to the support inbox.
Faster than writing to us
Check these first.
the bot refused my tradeRead the refusal reason first
Every refusal opens with a Reason: line naming the rule it hit. The manual lists every one of them.
Notifications referencemy payment has not landedUnderpaid, overpaid, or lateAll three are already handled, and your deposit address never expires. Check the payment rules before you write — it is usually the answer.
How paying worksis this bot really yours?Verify a bot before you talk to itImpersonators DM traders asking for keys. Paste a handle and we will tell you whether it is one of ours.
Verify a bot